I’ve just come across this helpful article from Empower on management.
It’s quite a helpful top ten for those managing staff: here’s a wee sample…
1. Remember it is a process:
Follow the process and don’t make it personal.
2. Ensure that you do not avoid difficult conversations, particularly around conduct and behaviour:
If something needs to be dealt with, deal with it straight away. The longer poor performance goes unchecked, the harder it is to deal with.
3. You set the standards:
Be clear about the standards you expect from your team and offer support to staff to achieve them…